It's OK. I got an email from Fran which resolves my issue: > > From: Fran Cobb <http://www.macrosoft.com/~fcobb> > > Date: Fri, 1 Jun 2012 19:00:18 +0000 > > > > Robert - Prudential has now confirmed they will complete the processing of your > > application and you will received your LTD Conversion information within the > > next 7-10 business days. The enrollment will be effective 3-24-12 and the > > interim bill will include premium as of 3-24-12. > > > > Thank you, > > > > Fran Cobb | Sr. Benefits Business Partner | Global Benefits | (425) 703-7995 > From: ConnectedCRM Support Desk <http://www.macrosoft.com/~ccrmsupp> > Date: Sat, 2 Jun 2012 00:56:06 +0000 > > Hi Robert, > > The attached mail is not able to process in HRSupport application(MSCRM). > Kindly resend this mail, by making necessary changes(Date time and links) in > the email content. > > Please let us know, if you have any further queries. > > Regards, > Srinivas > CCRM Support > > > From: Robert <http://dummy.us.eu.org/robert> > > To: Fran Cobb <http://www.macrosoft.com/~fcobb> > > CC: Benefits <http://www.macrosoft.com/~benefits> > > Date: Fri, 1 Jun 2012 14:06:45 +0000 > > > > > From: Fran Cobb <http://www.macrosoft.com/~fcobb> > > > Date: Thu, 31 May 2012 23:56:23 +0000 > > > > > > Robert - What was your Macrosoft ID number? I am trying to escalate this > > > so > > > that we can reach out to Prudential. > > > > 360959