Re: [Sonic #814413] Sonic.net DSL Service Type Change

[http://dummy.us.eu.org/robert (Robert)]

Two issues:

1) Could I upgrade to Pro instead?
2) When I try to add another order to attempt "Pro" instead, I get this
   error:

    There was an error processing your information!

    Error Message:

    I'm sorry, we were unable to determine your AT&T phone service type for
    your DSL install numberour-San-Jose-phone-number). Please contact Sonic.net support to
    correct this issue!

Thanks.
    
 > From: "Sonic.net DSL support staff" <http://www.sonic.net/~support>
 > Date: Thu, 25 Dec 2008 16:35:11 -0800
 >
 > 
 > Dear Sonic.net Customer,
 > 
 > This is an automated message regarding an Sonic.net DSL
 > service type change.  When replying to this message, please
 > ensure the tracking number shown in the message subject is
 > included with your reply.
 > 
 > Your Order to Change your DSL service type has been cancelled
 > because you are too far away to receive the new service type.
 > 
 > If you need more information, please reply to this email.
 > Otherwise, no action is required of you.
 > 
 > Thank you for choosing Sonic.net,
 > Sonic.net DSL support staff