Dear robert, Thanks for applying to Zipcar! We normally receive a response from our insurance right away (if you are obtaining your own driving record as required by some States and outside the U.S, we will be waiting for you to fax this information to us at 617-995-4300). We'll let you know as soon as your application has been processed. Please read this letter through to the end; it is important! While your application is being processed, we need to take you through an orientation and assign you a Zipcard. We'll mail the Zipcard today (or the next business day) to your home address, unless you've indicated otherwise. Please take time to read the membership contract (http: //www.zipcar.com/boston/member-contract), which we will ask you to sign at the orientation. Also be sure to read the Rules of Vehicle Use (http: //www.zipcar.com/rules-of-vehicle-use) and Policy of Penalties (http: //www.zipcar.com/penalties). These documents are part of the membership agreement and on acceptance of membership you are attesting to having read and understood them. If you haven't already, you can get oriented either in-house and in-person, or online. If you haven't oriented in 60 days, you will have to re-apply for membership. So, choose between: ORIENTATION AT ZIPCAR'S OFFICE where you'll get to meet a staff person, orient with other members, and get to know us and the service better. Sign yourself up here: http://www.zipcar.com/orientation/ The orientation will take about 40 minutes. ORIENTATION ONLINE will take about 20 minutes in a quiet location and is way less fun. Please don't hesitate to call or write if there are any matters that are not clear to you. Completing and submitting the online orientation also signifies that you have read and understood the membership documents noted above. Use this link to take the on-line orientation: http: //www.zipcar.com/orientation/ Your user name at our web site is robertb.junk. You'll be able to make reservations as soon as you've gone through the orientation, are approved by our insurance company and have your Zipcar in hand. If you have any questions about the insurance company process, Zipcar rates, or availability in your neighborhood, please check http://www.zipcar.com, email us at http://www.zipcar.com/~info, or call our office (1-866-4ZIPCAR) during regular business hours. Robin Chase CEO wheels when you want them (TM)