Congratulations, robert, you've been approved by Zipcar's insurance agency. We need to take you through an orientation. Please take time to read the membership contract, http://www.zipcar.com/boston/member-contract, which we will ask you to sign at the orientation. Also be sure to read the Rules of Vehicle Use and Policy of Penalties ( http://www.zipcar.com/penalties and http: //www.zipcar.com/rules-of-vehicle-use ). These documents are part of the membership agreement and on acceptance of membership you are attesting to having read and understood them. Your Zipcard was mailed to your home address one business day after your application. As soon as you have completed orientation and have your Zipcard, you can get driving. If you haven't oriented in 60 days, you will have to re-apply for membership. So, choose between ORIENTATION AT ZIPCAR'S OFFICE where you'll get to meet a staff person, orient with other members, and get to know us and the service better. Sign yourself up using this link: http://www.zipcar.com/orientation/ . ORIENTATION ONLINE will take about 20 minutes in a quiet location and is way less fun. Please don't hesitate to call or write if there are any matters that are not clear to you. Completing and submitting the online orientation also signifies that you have read and understood the membership documents noted above. Use this link to take the on-line orientation: http: //www.zipcar.com/orientation/ . If you have any questions about the insurance process, Zipcar rate plans (http: //www.zipcar.com/member-rates), or availability in your neighborhood (http: //www.zipcar.com/car-locations), please check http://www.zipcar.com/, email us at http://www.zipcar.com/~info, or call our office (1-866-4ZIPCAR) during regular business hours. Welcome to Zipcar. We are happy to have you join us. Robin Chase CEO zipcar. wheels when you want them TM