Re: Practical MT336 Problem

[Practical Online Support <http://www.practinet.com/~support>]

At 10:20 AM 11/3/97 -0500, you wrote:
>
>Message has been automatically signed by PGPsendmail 1.4,
>available from ftp.atnf.csiro.au:pub/people/rgooch
>
>
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>Hello. I have one of your problem modems.  I checked on the Practical
>MT336 Problem Page (http://www.practinet.com/support/mt336/) and checked
>my serial number and it says that indeed my modem is one of the problems.
>In its current state, this modem is completely useless.
>
>I called your 1-800-500-2742 number but they said that since I do not have
>the original packaging for this modem, I have to call technical support (a
>long distance call with an average waiting time of 15 minutes).
>
>My modem's serial number is P12759133407.
>
>Here are my questions:
>
>1) Can I avoid having to call long distance?


To obtain a return authorization (RA) number for your product, please fill
out the Online RA form at 

 http://www.practinet.com/support/rma-form


Or - If you'd like to discuss your RA options with a VOICE Customer Service
representative, you will need to give them a call at (770) 840-9966.


>2) If I do have to call long distance, can I get a refund for the cost of the
>   call?


No.


>3) Is it possible to not call anyone at all and just send in my modem?


No - you will need to first obtain an RMA.



Brian -- Practical Peripherals Online Services
[Quote this message in your reply if you require further assistance]
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