This has suddenly started working again. I guess the answer is "2 days" ;-). > From: http://www.sonic.net/~support > Date: Tue, 20 Mar 2012 15:49:55 -0700 > > ** This is an automated response; there is no need to reply ** > > Sonic.net Support has received your mail regarding: > blocked from ssh? > > Your message has been received and assigned a request number 2007878. To > help us track the progress of your request, we ask that you include the string > "Sonic #2007878" in the 'Subject' line of further mail on this topic. For > example: > > Subject: Re: [Sonic #2007878] blocked from ssh? > > Our technical personnel will process your message as soon as possible; if > desired, you may call our support department at (707) 547-3400 or > 888-766-4233 between the hours of 6am and 11pm PDT Monday - Friday, or > 8am - 10pm PDT Saturday and Sunday. If you followup by phone, please cite this > ticket number so that we can close out your request. > > Online help can be found at http://www.sonic.net/support also see our > Forums at https://forums.sonic.net and Frequently Asked Questions at > http://www.sonic.net/faq > > If you should resolve this issue prior to our response, please reply to this > ticket and let us know that it can be closed. > > Thanks, > Sonic.net Support