> From: "Sonic.net Tech Support" <http://www.sonic.net/~support> > Date: Sat, 7 Jan 2012 14:17:30 -0800 > > Hello, > > If I'm understanding correctly, you received two modems from us, > where one was ordered with the initial order, and one was sent as a > loaner modem to test out. You will want to return that second one as > well. Please send them both back with the power cords included. We > can send you another return shipping label to take care of this as > well. I'll send it to the same address: > > Robert > > where-I-live > > I hope that addresses your concerns. If not, or if you have any other > questions, please feel free to respond. Thanks! All the above is correct. Thanks. (It's too bad that this didn't work out because I was hoping that I might get throughput faster than my current 3.3Mbps. It seems like it may be a complicated problem.) > Kristina M. http://www.sonic.net/~support > Sonic.net Support 707.547.3400 > Santa Rosa, CA 95407 http://www.sonic.net/support/