Re: FW: neck cervical collar broke

[http://dummy.us.eu.org/robert (Robert)]

I leave a message a while ago, but never heard back from you.

 > From: "Gwynn Johnson" <http://www.coreproducts.com/~gjohnson>
 > Date: Thu, 10 Feb 2011 13:52:27 -0600
 >
 > Dear Mr.,
 > 
 > I am sorry to hear that you received a defective product from us.
 > Please call me at 800-365-3047 X536 so that I can get some information
 > from you and I will be happy to exchange that item for you.  I look
 > forward to hearing from you.
 > 
 > Sincerely,
 > 
 > Gwynn Johnson
 > Customer Service Supervisor
 > Core Products International, Inc.
 > 808 Prospect Ave.
 > Osceola, WI 54020
 > 800-365-3047 Ext 536
 >  
 > -----Original Message-----
 > From: robert b [http://dummy.us.eu.org/robert] 
 > Sent: Wednesday, February 09, 2011 11:35 AM
 > To: Contract
 > Subject: neck cervical collar broke
 > 
 > This morning, I managed to pull apart the velcro from the piece that
 > connects to it.  Rather than pulling on the velcro itself, I pulled the
 > connecting tab.
 > 
 > Now it's completely broken after owning it for only 1 week.
 > 
 > I am very disappointed in the design of your cervical collar.  My wife's
 > cervical collar is also a Core Products brand, but it has a wide velcro
 > connector and has never broken in the 3 years she's owned it.
 > 
 > I plan to avoid buying Core Products products in the future.
 > 
 > Robert
 > where-I-live