Re: [Sonic #1273167] [DSL-REP] DSL trouble ticket- internal

[http://dummy.us.eu.org/robert (Robert)]

The AT&T person ("Joseph") came.  He tested the outside box and the inside
jack.  Everything checked out.  However, he did notice some static on the
telephone line and changed the wall jack.

He also said that putting the phone through the surge protector was
substantially lowering the voltage and he suggested not using it.  (I
currently am bypassing it.)

So far, the internet connection has worked.

 > From: "Sonic.net Tech Support" <http://www.sonic.net/~support>
 > Date: Fri, 28 Mar 2008 09:19:06 -0700
 >
 > Robert,
 > 
 > According to the account notes your information was properly received by
 > our support staff and at this time it shows you are still set for the on
 > site visit.  As per the previous message please advise support of the
 > outcome of this visit when it is complete.  We look forward to hearing
 > from you.
 > 
 > Thank you for choosing Sonic.net!
 > 
 > John K.	                                  Sonic.net, Inc.
 > Sonic.net Support                         2260 Apollo Way
 > 707.547.3400 (Tech Support)               Santa Rosa, CA 95407
 > 707.547.2199 (FAX)                        www.sonic.net