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Re: Computer Society Digital Library RESPONSE



 > From: http://www.ieee.org/~n.harris
 > Date: Tue, 6 Aug 2002 13:40:18 -0400
 >
 > Dear Mr. :
 > 
 > Thank you for your email.
 > 
 > At your earliest convenience can you inform me of the name of the
 > publications you are trying to view or the service you are trying to
 > access.  Based on the link you provided below I am unable to see this
 > information and when I login with my username and password I receive a
 > blank page.

That's funny.  I get redirected to:

http://computer.org/authentication_fail.htm

 > If this is a service you are entitled to the name will be
 > needed in order for me to service you.

I surf from:

http://www.computer.org/

to "Publications -> Computer Magazine" to "Past issues of Computer"
to "No. 7, July - PDF" to the PDF for "Is Business Intelligence a Smart
Move?".

Should I be able to see Computer Magazine as a member?

 > Please reply to me directly without cc http://www.ieee.org/~member-services, this will
 > result in duplicate replies.
 > 
 > Sincerely
 > 
 > Natasha Harris
 > Member Service Associate
 > 
 >                     http://dummy.us.eu.org/robert                                             
 >                             
 >                     cm.org (Robert       To:     http://www.ieee.org/~member-services,     
 >                             
 >                     )                http://www.ieee.org/~n.harris                    
 >                             
 >                                          cc:                                   
 >                                                  
 >                     08/06/2002           Subject:     Re: Computer Society 
 >                     Digital     
 >                     11:11 AM              Library RESPONSE                     
 >                                                                               
 > Message has been automatically signed by PGPsendmail 1.4.8,
 > available from ftp://ftp.atnf.csiro.au/pub/people/rgooch/
 > 
 > gpg: Signature made Tue Aug  6 11:11:40 2002 EDT using RSA key ID 84F3AC6D
 > gpg: BAD signature from "robert <http://dummy.us.eu.org/robert>"
 > WARNING: Bad signature, doesn't match file contents!
 > -----BEGIN PGP SIGNED MESSAGE-----
 > 
 > To: http://www.ieee.org/~member-services, http://www.ieee.org/~n.harris
 > 
 >  > From: http://www.ieee.org/~n.harris
 >  > Date: Tue, 6 Aug 2002 09:32:54 -0400
 >  >
 >  > Comments/Response to Case ID:
 >  >
 >  > ReplyTo: http://www.ieee.org/~member-services
 >  >
 >  >     From: Natasha Harris           Date: 08/06/2002
 >  >
 >  >  Subject: Re: Re: Re:           Send To: http://dummy.us.eu.org/robert
 >  >           Computer Society               (robert)
 >  >           Digital Library
 >  >           RESPONSE
 >  >
 >  >                                      cc:
 >  >
 >  > Dear robert:
 >  >
 >  > Thank you for your email.
 >  >
 >  > Please be advised that I have tested your login at the society site and
 > I
 >  > was able to view the July 2002 issues of the computer magazine without
 >  > receiving an error message.
 > 
 > I am not able to view it still.  Are you able to see
 > 
 > http://dlib.computer.org/co/books/co2002/pdf/r7011.pdf
 > 
 >  > If there are publications within the MDL that you will like to view you
 > can
 >  > have this service added to your membership as explained for a 1-2 year
 >  > subscription.
 >  >
 >  > If you need further assistance, please do not hesitate to contact
 >  > http://www.ieee.org/~member-services
 >  >
 >  > Natasha Harris
 >  > Member Services Associate
 >  >
 >  > Message has been automatically signed by PGPsendmail 1.4.8,
 >  > available from ftp://ftp.atnf.csiro.au/pub/people/rgooch/
 >  >
 >  > gpg: Signature made Mon Aug  5 18:16:28 2002 EDT using RSA key ID
 > 84F3AC6D
 >  > gpg: BAD signature from "robert <http://dummy.us.eu.org/robert>"
 >  > WARNING: Bad signature, doesn't match file contents!
 >  >
 >  > gpg: Signature made Mon Aug  5 18:16:28 2002 EDT using RSA key ID
 > 84F3AC6D
 >  > gpg: BAD signature from "robert <http://dummy.us.eu.org/robert>"
 >  > WARNING: Bad signature, doesn't match file contents!
 >  > -----BEGIN PGP SIGNED MESSAGE-----
 >  >
 >  > To: http://www.ieee.org/~member-services
 >  >
 >  >  > From: http://www.ieee.org/~d.hale
 >  >  > Date: Mon, 5 Aug 2002 14:55:04 -0400
 >  >  >
 >  >  > Comments/Response to Case ID: 006286B6
 >  >  >
 >  >  > ReplyTo: http://www.ieee.org/~member-services
 >  >  >
 >  >  >     From: Debra Hale               Date: 08/05/2002
 >  >  >
 >  >  >  Subject: Re: Re: Computer      Send To: http://dummy.us.eu.org/robert
 >  >  >           Society Digital                (robert)
 >  >  >           Library RESPONSE
 >  >  >
 >  >  >                                      cc:
 >  >  >
 >  >  > robert
 >  >  > Region 1
 >  >  >
 >  >  > Dear robert,
 >  >  >
 >  >  > Thank you for your recent email in reference to accessing the Digital
 >  >  > Library.  In reviewing your records we do not see that you are a
 >  > subscriber
 >  >  > to the Digital Library.  We show that your payment of $120.00US
 >  > included:
 >  >  >
 >  >  > $43.00US   Affiliation Fee
 >  >  > $35.00US   Computer Society
 >  >  > $42.00US   Software Magazine
 >  >  >
 >  >  > Our records indicate you only have access to the Computer Magazine.
 >  >
 >  > This is correct.  I was attempting to retrieve an article from Computer
 >  > Magazine when I tried downloading:
 >  >
 >  > http://dlib.computer.org/co/books/co2002/pdf/r7011.pdf
 >  >
 >  > Why wasn't I able to?
 >  >
 >  >  > At this time we are accepting half-year additions until 15 August
 > 2002.
 >  >  > The half-year price is $50.00 USD.  This can be added online using
 > your
 >  > web
 >  >  > account at:
 > http://services1.ieee.org/membersvc/addservices/intro.htm
 >  >  >
 >  >  > If we can be of any further assistance, please do not hesitate to
 >  > contact
 >  >  > Member Services.
 >  >  >
 >  >  > Thank you,
 >  >  >
 >  >  > Debra Hale
 >  >  > Member Services Associate
 >  >  >
 >  >  >  > From: http://www.ieee.org/~e.webb
 >  >  >  > Date: Mon, 5 Aug 2002 12:53:46 -0400
 >  >  >  >
 >  >  >  > Comments/Response to Case ID:
 >  >  >  >
 >  >  >  > ReplyTo: http://www.ieee.org/~member-services
 >  >  >  >
 >  >  >  >     From: Elaine Webb              Date: 08/05/2002
 >  >  >  >
 >  >  >  >  Subject: Re: Computer          Send To: http://dummy.us.eu.org/robert
 >  >  >  >           Society Digital
 >  >  >  >           Library RESPONSE
 >  >  >  >
 >  >  >  >                                      cc:
 >  >  >  >
 >  >  >  > RE:  robert
 >  >  >  >
 >  >  >  > Dear robert:
 >  >  >  >
 >  >  >  > Thank you for your email dated on the 3-Aug-02.  Please advise
 > your
 >  > IEEE
 >  >  >  > Web Account Username and Password
 >  >  >
 >  >  >  > and include the website address that you
 >  >  >  > are being denied, so that I may research it further.
 >  >  >
 >  >  > http://dlib.computer.org/co/books/co2002/pdf/r7011.pdf
 >  >  >
 >  >  >  > If you need further assistance, please do not hesitate to contact
 > me.
 >  >  >  >
 >  >  >  > Sincerely,
 >  >  >  >
 >  >  >  > Elaine Webb
 >  >  >  > Member Services Associate
 >  >  >  > On Sat Aug  3 08:43:32 2002,
 >  >  >  > The following information was submitted:
 >  >  >  > fname = robert
 >  >  >  > lname = 
 >  >  >  > submit_by = http://dummy.us.eu.org/robert
 >  >  >  > birth_day = 1
 >  >  >  > birth_month = January
 >  >  >  > birth_year = 2001
 >  >  >  > MemberNumber = 
 >  >  >  > mailing_city =
 >  >  >  > mailing_state =
 >  >  >  > mailing_country = Albania
 >  >  >  > webaccount =
 >  >  >  > form_id = Computer Society Digital Library
 >  >  >  > problem = Difficulty connecting to web site
 >  >  >  > comments = I am able to connect to and log in to the Careers web
 >  > page,
 >  >  > but
 >  >  >  > am unable to connect to the Digital Library.



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