Re: Submission from Contact Us: unable to renew my membership with my newly-added credit card

[http://dummy.us.eu.org/robert (Robert)]

Did you get any reply yet?

 > From: Noelle <noelle>
 > Date: Fri, 22 Aug 2025 15:04:10 -0700 (PDT)
 > To: Dee <http://www.practyce.com/~support>
 > 
 > I attached a screenshot of my account.  It is indeed the 
 > gtempaccount.com , yet, I am still unable to renew my membership.
 > 
 > I attached a screenshot of my membership status and the renew 
 > membership screen with the pop-up where the buttons do not function.
 > 
 > Note that I tried the web browser on my phone as well to attempt to 
 > renew and, similarly, the renew membership button did not work.  In 
 > other words, trying different web browsers did not help.
 > 
 > Would it help to delete my account and recreate it to see if that 
 > will allow me to pay?
 > 
 > On Fri, 22 Aug 2025, Dee wrote:
 >  > Thank you for reaching out to Practyce.com Customer Support! Upon 
 >  > reviewing your inquiry, I was unable to locate an account under 
 >  > the provided email address, 
 >  > [http://dummy.us.eu.org/noelleg](http://dummy.us.eu.org/noelleg). 
 >  > However, I did find an account associated with the email address 
 >  > noelle%[http://www.gtempaccount.com]. 
 >  > My assumption is that this is the correct account, which is 
 >  > encrypted for security purposes.       
 >  > 
 >  > Please let me know if this alternate sign\-in will work for you. 
 >  > If you signed up using our website, you would need to use the 
 >  > website to update your payment information and manage your 
 >  > account.  Conversely, if you registered through the app, you 
 >  > would access and update your account via the app.    
 >  > 
 >  > I look forward to your response regarding this request and suggestion.
 >  > 
 >  > Have a great day!