Re: Support Request (fwd)

[robert <http://dummy.us.eu.org/robert>]

I think this may have been resolved.  Not sure why I'm unable to send a
text to your phone number.

 > From: Noelle <noelle>
 > Date: Sun, 23 Feb 2025 05:40:57 -0800 (PST)
 >
 >  > Date: Sat, 15 Feb 2025 20:49:54 GMT
 >  > From: "Technical Support" <http://www.segwaycommunications.com/~technical_support>
 >  > 
 >  >  Thank  you  for  contacting  Technical  Support. 
 >  > 
 >  >  We  are  in  receipt  of  your  email.
 >  >  During  regular  business  hours  (5:30am-6:30pm  PT  Mon-Fri  &  6:
 >  >  30am-3pm  Sat  it
 >  >  will  be  immediately  routed  to  our  Level  2  Support  Department  and 
 >  >  a  Technician
 >  >  will  respond  as  soon  as  possible.  If  you  would  like  immediate  
 >  >  assistance  you
 >  >  can  call  our  toll  free  number  at  800-347-2861  option  2  to  speak 
 >  >  directly  with
 >  >  a  member  of  our  support  staff.
 >  > 
 >  >  **************IMPORTANT**************
 >  > 
 >  >  If  you  are  experiencing  a  SERVICE  AFFECTING  EMERGENCY  after-hours  
 >  >  that  cannot
 >  >  wait  until  the  next  business  day,
 >  >  please  call  310-281-6985  and  press  option  2. 
 >  >  You  will  be  connected  to  our  after-hours  call  center. 
 >  >  An  Operator  will  take  a  special  report  and  reach  a  member  of  
 >  >  our  emergency
 >  >  Level  2  support  staff. 
 >  > 
 >  >  Please  understand  that  after-hours  Technical  Support
 >  >  is  for  EMERGENCY  SERVICE  ISSUES  ONLY.
 >  > 
 >  >  Our  Customer  Service  department  will  be  happy  to  assist  you
 >  >  with  credit  and  account  management  issues  during  regular  business  
 >  >  hours.  They
 >  >  can  be  reached  at  800-347-2861  option  2.
 >  > 
 >  >  Did  you  know  you  can  update  your  forwarding  numbers,  notification  
 >  >  settings,
 >  >  pass  codes  and  much  more  through  our  online  portal?
 >  > 
 >  >  If  you  haven't  gotten  the  login  to  your  online  web  account,  
 >  >  please  call  our
 >  >  Customer  Service  Dept  during  business  hours.
 >  > 
 >  >  Thank  you,
 >  > 
 >  >  Technical  Support  Team