Re: Customer Feedback: Subscriber Services Feedback (fwd)

[Noelle <noelle>]

 > From: "Subscriber Services (The Mercury News)" <http://www.mercurynews.com/~subscriberservices>
 > To: Noelle <http://dummy.us.eu.org/noelleg>
 > Date: Thu, 24 Oct 2024 18:05:22 +0000
 > 
 > -- Please reply above this line --
 > 
 >             Hello,
 > 
 > Thank you for reaching out and bringing this to my attention. We
 > apologize for any inconvenience this might have caused. It is
 > definitely not our intention to cause this aggravation.
 > 
 > I have submitted the report to our circulation department, and the
 > carrier is being notified of this error.
 > 
 > Feel free to let me know if there's anything else I can do for you.
 > I'll be happy to help.
 > 
 > Regards,
 > 
 > --
 > Sincerely,
 > Jay-R Mangoltong
 > Customer Advocate Team Member
 > http://www.mercurynews.com/~subscriberservices
 > https://myaccount.mercurynews.com
 > 
 > Please rate my reply:
 > http://nicereply.com/bay-area-news-group/210488?ticket=2743882473/748729
 > 
 >                                 
 > > On Thu, Oct 24, 2024 at 8:32 AM PDT, Noelle  <http://dummy.us.eu.org/noelleg> wrote:
 > > 
 > > Subscriber Services Feedback
 > > 
 > > NAME: Noelle
 > > EMAIL: http://dummy.us.eu.org/noelleg
 > > 
 > > COMMENTS: I had a vacation hold for the newspaper. I returned home
 > > last night and found newspapers from 10/12,13,19 and 20. This is
 > > totally unacceptable. This is a sign that thieves would think that no
 > > one was home and my house could have been broken into. I pay you $280
 > > for 13 weeks of newspaper delivery. Your hedge fund managers are
 > > gouging us, but I felt in the spirit of maintaining the newsroom and
 > > democracy in general I would pay this exorbitant rate. I would think
 > > you would have enough money to have a decent communication system with
 > > your delivery people but it doesn't seem your hedge fund managers care
 > > while they strip the Mercury News of everything that made it relevant.
 > > Why am I paying so much for this poor service? I don't blame the
 > > delivery person at all.
 > > 
 > > PHONE: our-San-Jose-phone-number
 > > ACCOUNT #: 1667883
 > > SERVICE TYPE: Thursday - Sunday
 > > ADDRESS:   where-I-live 
 > > 
 > > © Copyright 2024 MediaNews Group
 > > 208 Lindbergh Ave., Livermore, CA 94551-9512
 > > 408-508-5554