Re: [Sonic #7202848] unable to enter landline phone keypad touchtones after connecting on call

[http://dummy.us.eu.org/robert (Robert )]

I called Sonic.NET tech support @ 855-394-0100.  They said for me to make
the call and then call back after one hour.  For the test, I just made the
call to 650-242-4929 and entered a random 10-digit number followed by #
(number sign), and, predictably, it dropped most of the keypad touchtone
digits.  (This is eminently reproducible.)

My guess is that this is a software bug in the modem since it only fails
after calling the same number twice (650-242-4929, in this case).

 > From: http://www.sontec.sontrak.net/~support
 > Date: Mon, 26 Jun 2023 16:02:20 -0700
 >
 > Greetings! 
 > 
 > Unfortunately we do need more fresh call examples to better review this 
 > situation, this might be better addressed over the phone with us as we will be 
 > able to provide a more timelier response, however if you wish to continue over 
 > email then we ask that you make a few test calls to numbers with phone trees or 
 > numbers you have been experiencing issues with, these calls will take roughly 
 > 20 minutes to appear on our servers. Once you have made your test calls all you 
 > need to provide us is the numbers you dialed and the time at which you made the 
 > call to those numbers, we will then be able to locate these calls on our logs 
 > and pull the examples from there to our internal phone technicians. 
 > 
 > We hope this email finds you in good health but please feel free to contact us 
 > with further questions and or concerns via email or for a more timely response 
 > via call at 855-394-0100, our tech support can be reached 8:00AM - 10:00PM 
 > every day of the week and we will be more than happy to assist however we may. 
 > Thank you so very much for your time and be safe.
 > 
 > Have a wonderful day,
 > Edith
 > Tech Support Representative
 > 
 > http://www.sonic.net/~support                        2260 Apollo Way
 > 707-547-3400 (Tech Support)              Santa Rosa, CA 95407
 > 707-800-4624 (Text Message)              www.sonic.com
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