Re: my cellphone broke (fwd)

[robert <http://dummy.us.eu.org/robert>]

https://www.bbb.org/us/ga/alpharetta/profile/insurance-services-office/brightstar-device-protection-llc-0443-27272324/complaints

I'm thinking that we should attempt to just return the phone and get our
money back associated with the claim.

However, I will wait until I can contact them about the escalation before
that.  (I really would just prefer that they replace the phone with the
original Samsung Galaxy S4 that we had.)

BTW, I was able to log into their web site:
https://onlineportal-us.brightstar.com/credomobile/mma/mydevices after it
not working for the last 3 days.  (If I had been able to log in, I
would've been able to see that they were going to replace our phone with
the shitty Samsung Galaxy S8.)