unable to pay for domain renewal

[HomepageUniverse Billing <http://www.homepageuniverse.com/~do_not_reply>]

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Thankyou, we have received your support ticket and have assigned it to a
member of our support staff, who has been informed of your request.  They
will start work on your ticket in the order that they received it which
shouldn't be too long at all.

Your ticket ID is: 20002087
Time and date received: 3 Jan 2016, 4:52 pm PST
Department: Billing
HPU Username: robert

"Domain Renewals: unable to pay for domain renewal"

Please refer to the ticket number: 20002087, for all future
correspondence concerning this particular issue. If you would like to
amend, followup or just track the status on this ticket, you can do so at
http://my.homepageuniverse.com/support/tickets/id/20002087

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