Re: [Sonic #1630550] [SALES] moving but keeping same phone number

[http://dummy.us.eu.org/robert (Robert )]

There is no requirement for "no downtime" -- we could live with it, I
think.

If there is a delay after the move happens, is dial-up still an option?

 > From: "Sonic.net Tech Support" <http://www.sonic.net/~support>
 > Date: Mon, 22 Mar 2010 08:22:44 -0700
 >
 > Hello~ 
 > 
 > The only way to experience little to know downtime is if you change
 > your phone number. If you are keeping your same number, you must give
 > us at LEAST a weeks notice before you move the phone with ATT. We
 > will try to coordinate it so that you will have the DSL activated
 > when the phone line is activated at your new address. There is no
 > guarantee, because when you take the phone number with you it can
 > cause a delay.
 > 
 > If you absolutely want NO downtime, I would suggest ordering another
 > phone line and placing your DSL on that line at your new
 > address. Once your phone number has transfered, then we can place a
 > move order onto your original phone number. In this instance, we
 > could keep both lines activated until the move has been made,
 > resulting in little to no downtime.
 > 
 > Please contact our sales department M-F 8am-5pm at 707-522-1000 with
 > any additional questions or concerns.
 > 
 > Have a great Day!
 > 
 > Regards, 
 > 
 > Janelle S.			http://www.sonic.net/~sales
 > Sonic.net Sales			707.522.1000
 > Santa Rosa, CA 95407		http://www.sonic.net/sales/