New Case with CaseID #127663

[http://www.roku.com/~help]

Dear Customer,

This is to notify you that the case with CASE ID #127663 has been created for 
your issue through email with details below.

Description:

Email: http://dummy.us.eu.org/robert
Phone: my-April-2006-work-number
Message:
After sitting around a while, and turning it on via my power strip, my Roku
doesn''t connect to my wireless network. Further investigation shows that it
has a mac address of 00:00:00:00:00:00.
If I Factory Reset it, re-set-up the networking, deactivate the device with
Netflix, and re-activate the device with Netflix, it works for a while. But,
next time I turn it on, I have to do it again.
I would like to return this device for an exchange.
How do I do this?
Thanks.

Our agent will get back to you within 2 business days.

Note : Please be aware that your case will auto-close after 30 days of inactivity.

Best Regards,
ROKU Technical Support