Re: I didn't receive this playlist; Follow-up: 71515291

[Robert <http://dummy.us.eu.org/robert>]

It looks like the main thing they recommend is rebooting your computer and
right-clicking on the iTunes Store and "Check for Available Downloads".
If this doesn't work, then examining http://support.apple.com/kb/HT1725
(mentioned below) may help.

 > From: iTunes Store <http://www.apple.com/~iTunesStoreSupport>
 > Date: Wed,  8 Apr 2009 16:32:22 -0700 (PDT)
 >
 > Dear Noelle,
 > 
 > I understand that you were unable to download your purchases. There was an 
 > error message stating "A required iTunes component is not installed (-42401)". 
 > I definitely understand how this can be an inconvenience for you, having some 
 > software preventing you from enjoying your purchases. My name is Rashida and I 
 > am more than happy to work with you until everything has been resolved to your 
 > satisfaction Noelle!
 > 
 > I am unable to find anything on the error code that you got on your computer. 
 > But I have reposted the item back to your account. I would recommend you do 
 > some basic trouble shooting, like sign out from your iTunes account and then 
 > shut down your computer and then restart it. Then please follow these steps to 
 > download the item:
 > 
 > 1) Make sure you're using the latest version of iTunes. It can be downloaded 
 > free of charge from the Apple website:
 > 
 > http://www.apple.com/itunes/download
 > 
 > Note: Installing the latest version of iTunes will not affect your library or 
 > any items in your account that you haven't downloaded.
 > 
 > 2) Open iTunes. From the Store menu at the top, choose Check for Available 
 > Downloads. If you're unable to upgrade and are using iTunes 7, the option will 
 > say Check for Purchases. You can also click this link to do the same thing:
 > 
 > https://phobos.apple.com/WebObjects/MZFinance.woa/wa/checkForPurchases
 > 
 > 3) Enter your account name and password, then click the Check button.
 > 
 > The missing item should begin downloading and appear in your Purchased 
 > playlist. If you receive an error message while downloading, try again after 
 > turning off any firewall or web-accelerator software that you may have 
 > installed. If the download process is interrupted for any reason, it should 
 > resume once you reopen iTunes.
 > 
 > This article provides information about resuming interrupted downloads:
 > http://support.apple.com/kb/HT1725
 > 
 > If you don't see the item in your iTunes Library, please include this 
 > information in your response to this email:
 > 
 > - The name of your Internet service provider (ISP)
 > - The type of Internet connection (such as dial-up, cable modem, or DSL)
 > - Any troubleshooting steps you may have taken
 > - Any error messages you may have received
 > 
 > I hope this helps you. If you need further assistance or have any questions, 
 > feel free to reply to this email and I will be happy to assist. It was a 
 > pleasure assisting you Noelle. We here at the iTunes Store appreciate your 
 > business.
 > 
 > Sincerely,
 > 
 > Rashida
 > iTunes Store Customer Support 
 > 
 > Please Note: I work Tuesday -Friday 9.30am-6.30pm CT
 > 
 > Thank you for allowing me the opportunity to assist you. You may receive an 
 > AppleCare survey email, any feedback you provide would be greatly appreciated.
 > 
 > Customer First Name : Noelle
 > Customer Last Name :
 > email : http://dummy.us.eu.org/robert
 > Web Order # : MHV5FM3M7
 > Support Subject : I didn't receive this playlist
 > Sub Issue : Incomplete download
 > Comments : iTunes Account Name: noelle
 > Platform           : iTunes/8.1 (Macintosh; PPC Mac OS X 10.4.11)
 > PlayList Name          : No Line On the Horizon
 > Comments:
 > I purchased this album, but got the dreaded "We could not complete your iTunes 
 > Store request.  A required iTunes component is not installed (-42401)" before 
 > the album got downloaded.
 >