Thank you for your e-mail. Your message has been forwarded to one of our Customer Service Representatives who will be happy to assist you. You should receive a reply within 24 hours; however, due to fluctuations in email volume, there may be a slight delay. We apologize for any inconvenience this may cause. If your event is within 4 hours, and you have not heard from us, please contact one of our friendly Customer Service Representatives at your local Charge-by-Phone number. A list of charge-by-phone numbers can be found at http://www.ticketmaster.com/h/customer_serve.html. While you are waiting for our response, you may find the following information helpful. - Need to confirm your order? No need to wait for our response. You can confirm your order, including event information, seat locations, prices, delivery options as well as fulfillment status, using the order confirmation feature at ticketmaster.com, which can be accessed at: https://www.ticketmaster.com/member/order_history - Have not received your tickets? If you have not received your tickets and have not heard from us within four hours of your event, please contact one of our friendly Customer Service Representatives at your local charge-by-phone number. A list of charge-by-phone numbers can be found at http://www.ticketmaster.com/h/customer_serve.html. If you selected UPS delivery when you placed your order and need tracking information, please visit http://www.ups.com/ and use their track by reference number feature. Your order number can be used as a reference number, when using this feature. Please do not include any characters which might follow the numeric portion of your order number. - Need to update your "My Ticketmaster" information or change your newsletter preferences? Visit "My Ticketmaster" at http://www.ticketmaster.com/member We hope you found this information helpful. You will be receiving a reply from one of our customer care representatives shortly. Thanks again for contacting us. We take pride in the service we provide and want to ensure a simply superior level of support to valuable customers like you. Discussion Thread Customer (Robert) 04/23/2008 11:25 PM EDT I have not received my tickets yet. Should I worry? Auto-Response 04/23/2008 11:25 PM EDT Based on your topic selection, the answer below has been identified as a possible solution to your situation: Our goal is to have tickets in the home of our customers within two weeks of an order being placed. However, all delivery times are approximate and sometimes delivery may be delayed. If earlier delivery is desired, we do offer the option of UPS shipping to the credit card billing address or TicketFast, where available, for an additional fee. If you do not receive your tickets within 24 hours of the event, please contact us, and we will make arrangements to have replacement tickets held for you at the box office Will Call window on the day of the event. You may confirm the status of your order (as well as your seat locations, venue, performance date, fulfillment status, total charges, etc.) by going to www.ticketmaster.com and signing in to your My Ticketmaster profile. If this has not answered your question, please click the 'Submit Question' button below and one of our Customer Support Representative will review your e-mail and reply to you shortly.