Taxcut & H&R Block

[http://dummy.us.eu.org/robert (Robert)]

 > From: Noelle <http://dummy.us.eu.org/noelleg>
 > Date: Wed, 2 Mar 2005 07:25:28 -0800 (PST)
 >
 > ---------- Forwarded message ----------
 > Date: Tue, 1 Mar 2005 15:19:46 -0800 (PST)
 > From: Tamara <http://profiles.yahoo.com/t>
 > To: Noelle <http://dummy.us.eu.org/noelleg>
 > Subject: Re: update my email address!!
 > 
 > I am pretty sure they would forward technical problems to the proper department 
 > - that is one thing HRBlock was good at since they can't file people's taxes 
 > and get their money until the glitches are sorted out. The cust-rep who fielded 
 > his complaint probably just went "whatever" and sent it to the techies. 
 > Sometimes also it is User error - not having used the software before and so 
 > not knowing which fields have to be filled out completely, etc.

I have used Taxcut for 3 years and this is the first time that it has not
been able to save my tax return.  It is definitely not user error.  I
think they have some memory management bug in their software and that it's
so difficult to reproduce and track down that it's not worth the bother.

I have never received good customer service from H&RBlock.  Last year,
when I tried to get my refund for buying the state software with the fed
software, I went back and forth with them for several weeks and they never
resolved my problem or told me what was wrong.  I never got the refund.  I
think I'll be lucky if I get a refund from this HR Block purchase.

On another subject: Tamara should get an alumni e-mail address.  Then, she
wouldn't have to keep changing.  http://www.alumni..edu