Dear VTA Customer: We appreciate you bringing your suggestion to our attention. Your experiences with VTA are important to us. We want every ride for every customer to be the best we can provide. That is why your feedback is so significant. We are giving the situation you described close scrutiny. As a matter of fact, we have assigned your concern a reference number for your convenience. That number is 42690. Thank you for giving us the opportunity to improve our service. Sincerely, VTA Customer Service (408) 321-2300 TTY/TDD (408) 321-2330 Monday to Friday 6:00 am to 7 pm Saturday 7:30 am to 4 pm Sunday Closed email: http://www.vta.org/~customer.service