RE: why no refund?

[http://dummy.us.eu.org/robert (Robert)]

[Sorry.  I forgot to attach my message.  This should have it.]

My question was whether I had to enclose a copy of the receipt for my
Taxcut Deluxe to get my refund since I bought Taxcut Delux in a store and
bought Taxcut State online.

Your answer seems to indicate "no".

I have attached my original receipt I received via e-mail which I printed
out for the refund offer.  The letter I received in the mail said:

    While processing your order, we found that your sales receipt did not
    indicate the correct product purchase(s) for this offer.  Please refer
    to the offer requirements that show the products needed to be
    purchased for this offer.

But, I still don't understand why my order (refund) could not be processed.

 > From: H&R Block <http://www.archway.com/~hrblock>
 > Date: Sat, 17 Apr 2004 11:44:40 -0500
 >
 > Dear Valued Customer,
 > 
 > Thank you for contacting the H&R Block Rebate Processing Center.
 > 
 > We apologize for the inconvenience you have been caused.  If your State
 > purchase was made at a retail store, please verify that you have the offer
 > form, the UPC from the State box and a copy of the store dated receipt(s) to
 > show both the State and the Federal software purchases.  If your State
 > purchase was made online, please verify that you have the offer form and the
 > e-mail confirmation of your State purchase.  We then ask that you resubmit
 > your entire rebate request to the address listed below.
 > 
 > H&R Block Rebates
 > box 8800
 > Dept 763-034
 > Maple Plain, MN 55593-8800
 > 
 > If you have further questions or concerns, please "reply" to this e-mail.
 > H&R Block values you as a TaxCut customer and looks forward to serving as
 > your tax and financial partner in the future.
 > 
 > Sincerely,
 > Jodi
 > The Fulfillment Center for TaxCut from the H&R Block Rebate Offers

http://dummy.us.eu.org/robert/archives/personal/2004/msg00298.html