Re: [Sonic #452178] PacBell DSL order

[http://www.bedlam.sonic.net/~secwww]

We have received a date from SBC for your BASIC (384k-1.5M/128k) DSL 
installation on install number our Hayward phone number. The SBC installation will be 
completed on 09/22/03 between 8am-5pm. Your SBC order number for this circuit 
is N555711.  

NETWORK SETTINGS:

Your service type includes Static IP addressing. Sonic.net provides
automatic assignment of IP addresses for Static service types; in most
instances you will be able to configure your computer simply by setting
it to obtain an IP address automatically.

You may prefer to assign your addresses manually. If you wish to do so
you will find your IP address, subnet mask and Gateway at
https://sonic.sonic.net/members/dsl_ip_tool/ (or by following the SBC
DSL IP Address Information link on your Member Tools page.)

********DSL ACCOUNTS REQUIRE A 1 YEAR TERM COMMITMENT*********

Your first year of service will be priced at $34.95 after which it will return 
to the regular price of $57.95.

If you decide you do not wish to have the DSL service it must be
disconnected within 14 days of the installation date provided above to avoid 
an early disconnect fee of $200, by SBC. Disconnect order must be requested 
within 7 days to ensure disconnect within the 14 days.

If you disconnect your DSL less than one year of the installation date you
will be charged an early disconnect fee of $200.00 upon cancellation of the
service, by SBC.

MUST ACTIVATE LINE WITHIN 30 DAYS:

If your DSL line is not activated within 30 days of your installation
date, and Sonic.net hasn't been contacted with the status of the line,
your dsl order will be canceled due to nonuse.  

DSL EQUIPMENT MAY BE RETURNED WITHIN 30 DAYS:

1. If in the original packaging, NOT opened, may return the equipment at  
   your cost for shipping.

2. If modem is defective we will take the return and exchange it for a new one 

   if still under manufacturer's warranty.

3. Once the equipment has been used it cannot be retuned.

IN THE EVENT ACCOUNT BECOMES LOCKED FOR NONPAYMENT:

If account becomes locked due to nonpayment, (this means an account with 
charges older than 30 days) DSL service will be disconnected in 5 days after 
the lockout date if payment has not been received or an arrangement made.

**Did you select SELF-INSTALLATION?

If you selected self-installation, you may not see the SBC employee, and if 
your outside telephone wiring area is accessible, you do not need to be 
present for them to do the installation. In that case, they may leave a tag on 
your door to indicate that they are finished with the initial testing, a few 
days before the actual final installation.  

For self-installation, your equipment and full instructions will arrive via 
UPS shortly, and once connected, should work by the 6pm on the installation 
due date.  We find that some customers circuits work a couple days early, so 
if you've got your equipment and you're eager, you may want to plug it all in!

**Installation Process, Helpful Tips & Additional Package Options:

Here are a few things you can do to help make your DSL installation go 
smoothly. 

*Note that if you're doing a self install, you may not actually see the 
installer doing their testing on-site, so some of this may not apply.

1. Get the installer's business card when he or she arrives, in case you need 
to followup with them later.  If they do not have a card, please note their 
full name as it appears on their ID badge, and ask them for a phone number for 
their desk or pager.
 
2. If the installation can't be completed because of technical problems, and 
the installer wants to leave, please contact us immediately at 707-547-3400 
before the installer leaves and let the installer explain exactly what the 
problem is and how and when it will be resolved.  If you're unable to get the 
installer in touch with Sonic.net, please ask them for a written explanation 
of the nature of the trouble, a timeline for resolution and contact 
information for the people who will be working on it within PacBell.

3.  For helpful local discussions on our DSL service, please take a look at 
our DSL discussion group at:

news://news.sonic.net/sonic.dsl

4. If there is a problem during your installation or you have any questions 
contact the technical support group at 707-547-3400. It is important that you 
report trouble within 24 hours.  Note that local phone numbers for our support 
group are available in most areas, see the "Find Dialups" section of our home 
page to look up one for your area.

**Do you need additional IP Addresses?

Sonic.net is now offering a block of 4 free additional IP addresses for 
PacBell DSL connected customers ($12 Value). For customers with multiple PCs, 
this allows for sharing of the DSL connection on up to four computers 
simultaneously.  All of your computers can access the Internet at the same 
time, sharing the fast connection as needed by each system.  This solution is 
ideal for homes with multiple computers or small office networks.

8 IP addresses are available for an additional $12 per month for PacBell DSL 
connected customers.

You can migrate from the single IP initially assigned to a new block of 4 or 8 
IP addresses using our online member tools, linked from the home page at 
http://www.sonic.net/.
  To get directly to the IP migration tool, the URL is:

https://sonic.sonic.net/cgi-bin/membertools/dsl_sub.pl 

Only a standard Ethernet hub or switch and your existing DSL bridge are needed 
to take advantage of this new offering.  We've made it easy to connect 
multiple PCs in your home or office to your DSL without the purchase of 
expensive hardware or software.  CompUSA or other retailers can provide 
information on Ethernet hubs or even home phone line (HomePNA) networking 
hardware for your home or office.

*Note that this tool will not be available and functional until after your DSL 
is installed, and must be accessed from the currently assigned IP address, 
listed above.

Sonic.net is committed to continuing to deploy additional features and 
services on both our broadband and dialup services. We hope that this new 
feature adds value for you to our DSL service.

This is a new standard ongoing service offering, so please, to conserve IP 
address space, only migrate if and when you have multiple machines that you 
need to address. For any questions or discussion about this new feature, 
please see the DSL discussion group news:sonic.dsl

**AFTER YOUR INSTALLATION:

A couple of actions with regard to your telephone line will need to be managed 
through Sonic.net, so please make a note.  If you are moving, or would like to 
disconnect DSL service, please contact Sonic.net.  If either of these cases 
occur please email http://www.sonic.net/~support for assistance or give us a call.

**DO YOU HAVE ANY FEEDBACK?  

Here are a number of places you can go to let us know how we are doing:

1. Many prospective DSL customers use DSL Reports to decide which ISP partner 
to select for their DSL service.  We'd appreciate your honest reviews and 
feedback in that forum, as we feel that it's a great place for people to learn 
about our DSL services.  You can reach our review page on DSL Reports at:

http://www.dslreports.com/comments/896

To file your own new review of Sonic.net, you'll need to log in using the 
button on the upper right (creating a new DSL Reports account if needed) and 
then return to the comments page above and select "Review online" on the upper 
right side of the page.  You can also give feedback under other customer 
reviews if you would like.

While you're there, take a look at the "DSLR Tools" and "Community" forum and 
poll sections, we you may find useful resources and discussions regarding DSL.

2. We'd appreciate your participation in the news:sonic.dsl local discussion 
newsgroup.  We've got many local DSL customers in active dialogs about various 
features, questions and issues related to their Sonic.net DSL service, and we 
think that your participation would be valuable.  You can ask for help with 
obscure issues, give feedback to staff and other customers about features, 
etc.  In most email clients, you should be able to click the URL below to 
reach the newsgroup; if this fails, Sonic.net support can assist you in 
setting up your news reader software.

news://news.sonic.net/sonic.dsl

3.  Please assist us in spreading the word about Sonic.net, our dialup and our 
DSL service.  In particular, the static IP addressing we provide for DSL 
customers and available friendly customer care really make us different from 
other DSL providers.  However, some people are not aware of the importance of 
these differences and features, or even think that dealing with the phone 
company directly for their DSL will be easier.  They can end up with PPPoE 
dynamic "dialup" DSL, far fewer features, and without the assistance of our 
award winning, friendly support team.

4. Refer a friend or family member.  Most of our new members are referred from 
existing customers, and we've just updated our rewards program in recognition 
of this.  For details on the referral program and the free service or 
merchandise you can receive, see:

http://www.sonic.net/sales/referral/

Lani			http://www.sonic.net/~support
Sonic.net DSL Dept.	http://www.sonic.net/