Hi, My apology for the delayed response. You may be encountering a firmware problem. I have attached firmware version 1.37.2b for you to flash on your router. Read the instructions before doing this. Please update me on your progress. hank you for purchasing Linksys. Our goal is to meet your needs and concerns, and to exceed your expectations whenever possible. If this information does not answer your questions, or if there is anything else we can do for you, please do not hesitate to contact us again. Warmest Regards, Domelyn R. Martinez Technical Support Engineer Linksys e-mail address: http://www.linksys.com/~dmartinez_ph website: http://www.linksys.com/ Router Firmware http://www.linksys.com/download/firmware.asp Linksys Drivers http://www.linksys.com/download/ Network Everywhere http://www.networkeverywhere.com/ Network Everywhere Drivers http://www.networkeverywhere.com/downloads.html Tech Helper http://www.linksys.com/tech_helper/default.html If you are responding to this e-mail, please attach all previous correspondence as a point of reference. -----Original Message----- From: Robert [http://dummy.us.eu.org/robert] Sent: Friday, July 06, 2001 9:03 AM To: http://www.linksys.com/~support Subject: trouble getting Wired Equivalent Privacy (WEP) working I am unable to get my WEP to work on my LinkSys Etherfast Wireless AP + Cable/DSL Router (BEFW11S4) with my Gigafast 720-AEX PCMCIA card. I am able to connect without WEP. After visiting the LinkSys web site, a Knowledge Base question dealt with a Orinoco card. It suggested that I should be able to set the passphrase to "77777" on the LinkSys access point and then set the keys on the PCMCIA card to 37 - 37 - 37 - 37 - 37 and have it work. Unfortunately, it doesn't. I also tried changing one of the keys in the WEP screen (Key 1, to be specific) to 3737373737, but it still did not work. Any ideas on how to get the WEP working? Thanks.