Re: new kernel & free upgrade (was Order Error!)

[4Front Technologies <http://www.opensound.com/~info>]

robert wrote:
> 
> Hi.  I'm a little confused about the upgrade policy.  I understood that
> I was permitted a free upgrade if I was only upgrading the kernel, yet
> the Order page does not have an "Upgrading Kernel" option.
> 
Hi,

The upgrade policy is as follows:

1) You get free upgrades for the OSS driver for newer Linux kernels and Newer versions of OSS.
2) You do not get free upgrades to the license key itself. Ie. if you bought a license key for
   soundblaster AWE64 and now you replaced the card with an SBLIVE, you need to pay for the SBLIVE option.
   we don't give you a free upgrade to the license itself.

Hope this answers your questions. Please re-read the Licensing Terms and Conditions listed at
http://www.opensound.com/order.html (Click on the T&C link)

best regards
Dev Mazumdar


> Thanks for any clarification.
> 
>  > X-URL: https://www.fi.opensound.com/cgi-bin/order.cgi
>  >
>  >
>  >                                    ERROR!
>  >
>  >            You have not entered information in the Options field!
>  >                 You haven't selected any options to upgrade!
>  >           Please go back to to Order page and enter your Options.
>  >      _________________________________________________________________
>  >
> 
>  > From: 4Front Technologies <http://www.opensound.com/~info>
>  > Date: Fri, 26 Jan 2001 12:42:19 -0800
>  >
>  > Robert wrote:
>  > >
>  > > Hi.  I seem to be unable to upgrade my license to a new kernel.  Any ideas?
>  > >
>  >
>  > Hi Robert,
>  >
>  > Can you please try to process the Upgrade order? We have fixed our databases and this should
>  > work now.
>  >
>  > Sorry for any inconvenience and please let us know if there are problems.
>  >
>  > best regards
>  > Dev mazumdar
>  > --
>  > -----------------------------------------------------------
>  > 4Front Technologies
>  > 4035 Lafayette Place, Unit F, Culver City, CA 90232, USA.
>  > Tel: (310) 202 8530          URL: www.opensound.com
>  > Fax: (310) 202 0496          Email: http://www.opensound.com/~info
>  > -----------------------------------------------------------

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