Re: OSS Technical Support Request by robert

[4Front Technologies <http://www.opensound.com/~info>]

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http://dummy.us.eu.org/robert wrote:
> 
> The following request for technical support was received:
> Name: robert
> Company:
> Title:
> Address: 
> City:  State: ma  Zip: 
> Phone:  x100     Fax:
> Email: http://dummy.us.eu.org/robert
> Origin: ns.shopfido.com
> OSS Version: Linux x86
> Workstation Model:
> OS Version: Debian 2.1
> Audio Hardware: SoundBlaster 16
> ==========================================================================
> Problem description:
> My license keeps saying that it will expire in 20 minutes.
> 
> I sent an e-mail to you-all about this which included my
> soundon.log file, but you never responded.
> 
> Thanks.
> 
> ==========================================================================
> 
> ==========================================================================

Hi Robert,

You should have received your license key via email. You need to install
the key according to the instructions. Anyway, here's a copy of your key:

1) Save the attachment to a file
2) Login as root and run soundconf
3) Select Install License File Option and when prompted
   type in the name of the file you saved the message in step 1.
4) Save the configuration and exit
5) Run soundon and type cat /dev/sndstat and ensure that your licence is
   working.

Be sure to back up your license key to a floppy disk 
        (eg tar -cvf /dev/fd0 <FileName>)

Best regards
Dev Mazumdar

Fax: (310) 202 0496 		Email: http://www.opensound.com/~info
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Copyright (C) 4Front Technologies. All rights reserved.

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!product=OSS_1
!options=
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!organization=
!http://www.csoft.net/~email=
!address=
!address=
!address=
!os=Linux
!sold_by=4Front
LICENSE TERMS:

- - This license gives the above mentioned licensee the right to use the
  Open Sound System product

- - A license with this serial number cannot be installed on more than one
  machine at the same time

- - This license entitles the licensee free technical support until the end of year 2002
  and free upgrades to OSS 3.x versions released before end of year 2004

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!upgrades=2004
!version=3.
!flags=80b36c2e

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