Re: [Fwd: 355 & 354 no-shows]

[Kathy Bowen <http://www.mbta.com/~pwarner>]

Bus Operations Response:

Our records do not show any delays or diversion on this day.  We interviewed the operators of both trips and they
both state the trips ran as scheduled with no problems.

Nevertheless, we reminded both operators of their responsibility to adhere to the timetable.  A Mobile Supervisor
will monitor the route periodically, to be sure operators are servicing that area.

We apologize for any inconvenience you have experienced.  The MBTA appreciates your patronage and hopes to continue
to serve your transportation needs.

feedback wrote:

>   ------------------------------------------------------------------------
>
> Subject: 355 & 354 no-shows
> Date: Thu, 8 Apr 1999 21:14:53 -0400
> From: http://dummy.us.eu.org/robert
> To: http://www.mbta.com/~feedback
>
> Name:    robert
> Email:   http://dummy.us.eu.org/robert
>
> Address: 
> City:    
> State:   ma
>
> Zipcode: 
>
> Phone:    x100
>
> This is a: Complaint -- Bus
>
> Incident Date: 4/8/99
> Incident Time: 5:15pm - 6:20pm
> Route Number: 355/354
> Vehicle Number:
> Employee Number:
> Location Boarded: west cummings park
> Direction Travling: evening inbound
>
> Additional Comments:
>
> Neither the 5:17 355 nor the 5:30 354 in-bound buses showed.  I began
> waiting for the 355 bus at 5:15.  I have been riding the 355 for
> about 1 month and it usually arrives at 5:23 (the earliest has been 5:18).  The schedule
> does indicate that west cummings park is served, so a substitute driver should serve cummings park.
> While waiting, at 5:45, I saw a bus drive down Washington St; I thought it was the 355, but it never
> came to the stop.  Because neither the 355 nor the 354 bus came, I waited for a bus to arrive for one (1) hour.