Re: Re: Computer Society Digital Library RESPONSE

[http://dummy.us.eu.org/robert (robert)]

 > From: http://www.ieee.org/~d.hale
 > Date: Mon, 5 Aug 2002 14:55:04 -0400
 >
 > Comments/Response to Case ID: 006286B6
 > 
 > ReplyTo: http://www.ieee.org/~member-services
 >                                                                      
 >     From: Debra Hale               Date: 08/05/2002                  
 >                                                                      
 >  Subject: Re: Re: Computer      Send To: http://dummy.us.eu.org/robert        
 >           Society Digital                (robert)              
 >           Library RESPONSE                                           
 >                                                                      
 >                                      cc:                             
 >                                                                      
 > robert
 > Region 1
 > 
 > Dear robert,
 > 
 > Thank you for your recent email in reference to accessing the Digital
 > Library.  In reviewing your records we do not see that you are a subscriber
 > to the Digital Library.  We show that your payment of $120.00US included:
 > 
 > $43.00US   Affiliation Fee
 > $35.00US   Computer Society
 > $42.00US   Software Magazine
 > 
 > Our records indicate you only have access to the Computer Magazine.



This is correct.  I was attempting to retrieve an article from Computer
Magazine when I tried downloading:

http://dlib.computer.org/co/books/co2002/pdf/r7011.pdf

Why wasn't I able to?



 > At this time we are accepting half-year additions until 15 August 2002.
 > The half-year price is $50.00 USD.  This can be added online using your web
 > account at:  http://services1.ieee.org/membersvc/addservices/intro.htm
 > 
 > If we can be of any further assistance, please do not hesitate to contact
 > Member Services.
 > 
 > Thank you,
 > 
 > Debra Hale
 > Member Services Associate
 > 
 >  > From: http://www.ieee.org/~e.webb
 >  > Date: Mon, 5 Aug 2002 12:53:46 -0400
 >  >
 >  > Comments/Response to Case ID:
 >  >
 >  > ReplyTo: http://www.ieee.org/~member-services
 >  >
 >  >     From: Elaine Webb              Date: 08/05/2002
 >  >
 >  >  Subject: Re: Computer          Send To: http://dummy.us.eu.org/robert
 >  >           Society Digital
 >  >           Library RESPONSE
 >  >
 >  >                                      cc:
 >  >
 >  > RE:  robert
 >  >
 >  > Dear robert:
 >  >
 >  > Thank you for your email dated on the 3-Aug-02.  Please advise your IEEE
 >  > Web Account Username and Password
 > 
 >  > and include the website address that you
 >  > are being denied, so that I may research it further.
 > 
 > http://dlib.computer.org/co/books/co2002/pdf/r7011.pdf
 > 
 >  > If you need further assistance, please do not hesitate to contact me.
 >  >
 >  > Sincerely,
 >  >
 >  > Elaine Webb
 >  > Member Services Associate
 >  > On Sat Aug  3 08:43:32 2002,
 >  > The following information was submitted:
 >  > fname = robert
 >  > lname = 
 >  > submit_by = http://dummy.us.eu.org/robert
 >  > birth_day = 1
 >  > birth_month = January
 >  > birth_year = 2001
 >  > MemberNumber = 
 >  > mailing_city =
 >  > mailing_state =
 >  > mailing_country = Albania
 >  > webaccount =
 >  > form_id = Computer Society Digital Library
 >  > problem = Difficulty connecting to web site
 >  > comments = I am able to connect to and log in to the Careers web page,
 > but
 >  > am unable to connect to the Digital Library.