Hello http://dummy.us.eu.org/robert, Your request regarding 'posts to usenet' has been received and has been assigned to 'Mark Hedges Support Account', their email address is 'hedges-help'. They will handle your request as soon as possible. Your new trouble ticket ID is: 359 To check its status, send an email message with this subject: Subject: ticket 359 info In the mean time, here is some info that might assist you: Sorry, there is not automated help yet available for that subject. Infonex is testing a new support system. Your e-mail will be handed off to a tech support person. Keep track of your ticket number for inquiries.