RE: firmware 1.42.3 for BEFSR41 doesn't quite work

["michelle velardo" <http://www.linksys.com/~michelle.velardo>]

Dear Robert:

Thank you for the information.  We appreciate your taking the time to give
us valuable feedback.  We shall forward your concern to higher management so
they can look into that issue.  We apologize for the inconvenience this
problem has caused you.


Regards,


Michelle A. Velardo
Product Support Representative
Linksys
Website: www.linksys.com
         www.networkeverywhere.com


**If you are responding to this email, kindly attach all previous
correspondence as a point of reference.**


-----Original Message-----
From: Robert [http://dummy.us.eu.org/robert]
Sent: Tuesday, 12 March 2002 3:34 AM
To: michelle velardo
Subject: RE: firmware 1.42.3 for BEFSR41 doesn't quite work



Message has been automatically signed by PGPsendmail 1.4.8,
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To: "michelle velardo" <http://www.linksys.com/~michelle.velardo>

 > From: "michelle velardo" <http://www.linksys.com/~michelle.velardo>
 > Date: Mon, 11 Mar 2002 18:04:54 -0800
 >
 > Dear Valued Linksys Customer:
 >
 > Sorry for that.  Here is the attachment.

Thanks, got it.  The screens looks the same -- a little screwed up.  I
could actually get to the PPPoE screen, even with the old firmware, as it
turns out.  The trick is to change to the DHCP tab and then back to the
Setup tab.  The PPPoE screen appears in that case.  I think it may be a
bad interaction between your embedded Javascript and Netscape 4.7.  Your
technical people may want to look into it.

Thanks.

 > From: "michelle velardo" <http://www.linksys.com/~michelle.velardo>
 > Date: Mon, 11 Mar 2002 02:58:21 -0800
 >
 > Dear Valued Linksys Customer:
 >
 > Thank you for contacting Linksys Customer Support.
 >
 > There is an issue with the router's firmware version 1.42.3 so we no
longer
 > advise our customers to use it.  Kindly try to upgrade the firmware of
the
 > router to version 1.42.4 instead which I have attached here.  Don't
forget
 > to hard reset your router before you perform the upgrade.
 >
 > Thank you for purchasing Linksys. Our goal is to meet your needs and
 > concerns, and to exceed your expectations whenever possible. If you have
 > other technical questions concerning our products or further
clarifications,
 > you can visit this link:
 >
 > Router Tech Helper http://www.linksys.com/tech_helper/default.html
 > Knowledge Base Search Engine: http://kb.linksys.com/
 > Network Setup/Configurator: http://www.linksys.com/configurator/
 >
 > Or contact us at LINKSYS TOLL FREE MAIN NUMBER 1-800-326-7114
 > Product support 949-271-link
 > Product support 949-271-5465
 > Fax 949-265-6655
 >
 > so that we may further assist you.
 >
 > Regards,
 >
 > Michelle A. Velardo
 > Product Support Representative
 > Linksys
 > Website: www.linksys.com
 >          www.networkeverywhere.com
 >
 > **If you are responding to this email, kindly attach all previous
 > correspondence as a point of reference.**
 >
 > -----Original Message-----
 > From: Robert [http://dummy.us.eu.org/robert]
 > Sent: Sunday, 10 March 2002 4:04 PM
 > To: http://www.linksys.com/~support
 > Subject: firmware 1.42.3 for BEFSR41 doesn't quite work
 >
 > After I loaded the firmware for my BEFSR41 and now there are various
 > problems.
 >
 > 1) The "Linksys" logo doesn't appear correctly.
 > 2) When I switch to PPPoE mode, I am unable to enter my username and
 >    password for the connection.
 >
 > I have repeatedly downloaded the .zip file and tried installing it but it
 > always appears the same.
 >
 > Is there any way I could get access to an older yet secure version?
 >
 > Thanks.

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